RETURNS POLICY

If you are not happy with your purchase for any reason, we will exchange or refund it in full,

excluding carriage, provided that the items are returned (at your expense) within 14 days of

receipt.

Returned goods must be packaged securely, with all original packaging undamaged and in a

saleable condition, eg. boxes must be in the same condition as when received. It is your

responsibility to ensure that returned goods are insured for the return journey.

If you are returning items and wish us to arrange the carriage, this may cost more than we

charged for the journey from us to you (outward carriage is subsidised on some items). We

may also charge an administration fee. Such charges will be advised before you commence

the return, and deducted from the amount to be refunded.

FAULTY GOODS

Please check the condition of goods promptly on arrival – we are unable to accept claims for

goods damaged during shipping after 14 days. If you receive your goods and believe them to

be faulty, or have parts missing, then please contact us straight away with a brief

description of the problem via email at info@ukminicat.com . This will enable us to decide

on the best course of action and work with you to resolve the issue as swiftly as possible.

In the unlikely event that goods develop a manufacturing fault during use and within a

reasonable period (2 years manufacturer warranty on all Minicat models), please contact us

to discuss the problem via email at info@ukminicat.com . We will then advise on the best

course of action with a view to arranging repair. If it cannot be repaired we will work with

you the client to resolve the issue in a mutually agreeable way. Please refer to warranty

terms & conditions.